Get in Touch with Energy Future Arkansas

We guarantee a response within 24 hours for all inquiries submitted through our website, email, or phone. Most inquiries receive a response within 2 to 4 business hours during our regular office hours (Monday through Friday, 8:00 AM to 6:00 PM, and Saturday, 9:00 AM to 2:00 PM). If you call during business hours, a real team member will answer your call directly — we do not use automated phone systems or voicemail trees. After hours, you can leave a message or submit the contact form and we will reach out first thing the next business day.

Yes, absolutely. Every initial consultation, site assessment, and project estimate is completely free with no obligation. This includes an on-site visit to evaluate your roof condition, shading, electrical panel, and energy usage patterns. You will receive a detailed written proposal with system specifications, projected energy production, cost breakdown, available incentives, and financing options — all at no cost to you. There is never any pressure to commit, and our estimates remain valid for 60 days so you have time to make an informed decision. We believe that transparent, no-cost consultations are the right way to build trust with our customers.

During your initial consultation, one of our NABCEP-certified energy advisors will visit your property for approximately 60 to 90 minutes. They will review your past 12 months of utility bills to understand your energy consumption patterns, inspect your roof condition and orientation using professional measurement tools, assess shading from nearby trees or structures throughout the day, evaluate your electrical panel capacity and determine if an upgrade is needed, discuss your energy goals, timeline, and budget, and answer all of your questions about solar, battery storage, or energy efficiency options. Within 3 to 5 business days after your consultation, you will receive a customized proposal with multiple system options tailored to your specific situation, along with detailed financial projections showing your expected savings, payback period, and return on investment.

You can schedule an appointment in three convenient ways. First, fill out the contact form on this page with your details and preferred times, and we will call you to confirm a time that works. Second, call us directly at (501) 414-9378 during business hours and our team will schedule your consultation while you are on the phone. Third, email us at info@energyfuturearkansas.com with your preferred dates and times. We offer appointments Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 2:00 PM. Evening appointments are available by request for customers who cannot meet during regular business hours. Most customers can get an appointment within 5 to 7 business days of their initial inquiry.

Yes, we provide emergency support for existing customers with active solar, battery, or EV charger systems installed by our team. If your system experiences a critical failure, electrical issue, or storm damage, call our main number at (501) 414-9378 and select the emergency service option. Our on-call technician will respond within 2 hours during business hours or by the next morning for after-hours emergencies. Emergency services are included at no additional cost for customers within their workmanship warranty period. For customers outside the warranty period, we offer competitive emergency service rates and will always provide a cost estimate before performing any work. We also provide guidance on filing insurance claims for storm-related damage to your solar energy system.